2016 Credit Card Companies Customer Service Awards



The best customer service for Credit Card Companies in 2016 was:
Capital One

The customer service provided by Capital One in 2016 rated as Disappointing.

There were 86 companies out of 652 in 2016 with a higher rating.

The fact that Capital One was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Credit Card Companies.
Capital One
Credit Card Companies

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Capital One50.0010
Visa46.5813
American Express26.1728
Bank of America23.6760
Green Dot18.7434
MasterCard16.4016
NetSpend14.2027

Other Companies

The following companies did not receive enough comments for an official rating during 2016: