2016 Banks Customer Service Awards



The best customer service for Banks in 2016 was:
JP Morgan Chase

The customer service provided by JP Morgan Chase in 2016 rated as Disappointing.

There were 26 companies out of 652 in 2016 with a higher rating.

The fact that JP Morgan Chase was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Banks.
JP Morgan Chase
Banks

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
JP Morgan Chase74.2510
USAA57.4718
TD Bank46.7516
Chase42.0517
Regions Bank39.806
PNC Bank32.4025
Bank of Montreal30.7833
Wells Fargo29.6317
Citizens Bank26.609
HSBC24.8127
Navy Federal Credit Union23.758
Bank of America23.6760
BB&T23.4730
Citibank22.7541
Union Bank21.009
Vanguard20.8014
SunTrust19.808
Ally Bank18.8011
Huntington National Bank16.208
US Bank12.007
Fifth Third Bank10.007

Other Companies

The following companies did not receive enough comments for an official rating during 2016: