2016 Auto Parts and Service Customer Service Awards



The best customer service for Auto Parts and Service in 2016 was:
Carquest

The customer service provided by Carquest in 2016 rated as Disappointing.

There were 36 companies out of 652 in 2016 with a higher rating.

The fact that Carquest was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Auto Parts and Service.
Carquest
Auto Parts and Service

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Carquest68.629
Belk62.7919
AAA56.5877
Discount Tire53.6517
AutoZone45.84108
Napa Auto Parts43.8517
Pep Boys39.4951
Advance Auto Parts39.0942
Firestone37.2532
MAACO33.6257
Bosch27.7621
Chevron23.206
Jiffy Lube21.7836
Sunoco20.6441
BP20.4020
Exxon19.207
Carfax14.2045
Valero10.806

Other Companies

The following companies did not receive enough comments for an official rating during 2016: