2016 Airlines Customer Service Awards

The best customer service for Airlines in 2016 was:
Delta Airlines

The customer service provided by Delta Airlines in 2016 rated as Acceptable.

There were 10 companies out of 652 in 2016 with a higher rating.
Delta Airlines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Delta Airlines103.5016
United Airlines38.5568
American Airlines37.1128
Southwest Airlines34.1414
JetBlue Airlines33.1414
Air New Zealand28.507
Aer Lingus24.605
Etihad Airways24.256
Spirit Airlines19.5885
Malaysia Airlines19.1258
Asiana Airlines19.0012
Hawaiian Airlines17.8011
Frontier Airlines16.0014
British Airways15.2510

Other Companies

The following companies did not receive enough comments for an official rating during 2016: