2015 Investments Customer Service Awards



The best customer service for Investments in 2015 was:
Edward Jones

The customer service provided by Edward Jones in 2015 rated as Disappointing.

There were 43 companies out of 693 in 2015 with a higher rating.

The fact that Edward Jones was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Investments.
Edward Jones
Investments

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Edward Jones62.6314
Morgan Stanley58.097
Navy Federal Credit Union51.276
Chase49.5532
Barclays39.476
Prudential35.3414
Vanguard35.3428
USAA35.3040
Cigna31.9544
Allstate30.2025
Fidelity30.2010
Bank of America28.80120
Citizens Bank28.8011
TD Bank28.7135
HR Block28.2516
Berkshire Hathaway26.606
Citibank25.3347
TCF Bank25.205
Regions Bank24.6913
Fifth Third Bank24.6018
Citi Mortgage24.2010
Wells Fargo24.04110
HSBC24.0331
JP Morgan Chase23.6817
PNC Bank23.0441
BB&T22.9434
SunTrust22.0023
Union Bank21.6010
Ally Bank19.6011
Charles Schwab19.609
Merrill Lynch18.408
MetLife17.8020
US Bank16.4013

Other Companies

The following companies did not receive enough comments for an official rating during 2015: