2015 Insurance Customer Service Awards



The best customer service for Insurance in 2015 was:
Edward Jones

The customer service provided by Edward Jones in 2015 rated as Disappointing.

There were 43 companies out of 693 in 2015 with a higher rating.

The fact that Edward Jones was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
Edward Jones
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Edward Jones62.6314
Morgan Stanley58.097
Navy Federal Credit Union51.276
AAA51.0589
Chase49.5532
Asurion39.7522
Prudential35.3414
Vanguard35.3428
USAA35.3040
State Farm34.8933
Cigna31.9544
Allstate30.2025
Citizens Bank28.8011
TD Bank28.7135
Assurant28.005
Geico27.0333
AARP26.7434
Citibank25.3347
TCF Bank25.205
Aflac25.0529
Fifth Third Bank24.6018
Wells Fargo24.04110
Aetna24.0331
HSBC24.0331
JP Morgan Chase23.6817
PNC Bank23.0441
BB&T22.9434
Humana22.4865
SunTrust22.0023
Anthem Blue Cross21.2024
United Healthcare20.7276
Blue Cross Blue Shield of Florida20.2026
Farmers Insurance20.006
Kaiser Permanente20.0025
American Home Shield18.6016
MetLife17.8020
Progressive17.006
US Bank16.4013

Other Companies

The following companies did not receive enough comments for an official rating during 2015: