2015 Cruise Lines Customer Service Awards

The best customer service for Cruise Lines in 2015 was:
Royal Caribbean Cruise Lines

The customer service provided by Royal Caribbean Cruise Lines in 2015 rated as Disappointing.

There were 51 companies out of 693 in 2015 with a higher rating.

The fact that Royal Caribbean Cruise Lines was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Cruise Lines.
Royal Caribbean Cruise Lines
Cruise Lines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Royal Caribbean Cruise Lines59.676
Norwegian Cruise Line57.9227
Carnival Cruises48.719
Princess Cruises30.0913

Other Companies

The following companies did not receive enough comments for an official rating during 2015: