2015 Airlines Customer Service Awards



The best customer service for Airlines in 2015 was:
Delta Airlines

The customer service provided by Delta Airlines in 2015 rated as Disappointing.

There were 21 companies out of 693 in 2015 with a higher rating.

The fact that Delta Airlines was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Airlines.
Delta Airlines
Airlines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Delta Airlines79.5644
JetBlue Airlines52.2730
Westjet51.85126
Southwest Airlines48.2246
Air Canada42.208
Air France35.3414
United Airlines34.4483
EasyJet33.3336
British Airways30.5029
Asiana Airlines25.407
American Airlines24.9588
Air New Zealand24.8010
Spirit Airlines23.54127
Frontier Airlines23.3434
Hawaiian Airlines23.007
Lufthansa22.809
Malaysia Airlines20.98144
US Airways19.8338
Qantas19.606
Iberia18.255
Virgin Atlantic16.806
Etihad Airways16.0020
Finnair13.6014
KLM13.009

Other Companies

The following companies did not receive enough comments for an official rating during 2015: