2014 Web Sites and Services Customer Service Awards



The best customer service for Web Sites and Services in 2014 was:
Shutterfly

The customer service provided by Shutterfly in 2014 rated as Disappointing.

There were 60 companies out of 581 in 2014 with a higher rating.

The fact that Shutterfly was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Web Sites and Services.
Shutterfly
Web Sites and Services

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Shutterfly58.6813
Vistaprint57.0010
NetFlix55.3285
StubHub54.4519
PayPal48.5331
Rhapsody42.3023
Weebly39.4051
Gmail38.497
Pinterest38.2012
iTunes33.6020
Spotify32.006
Snapfish29.9029
Facebook29.60356
Twitter28.6045
Incredimail28.1330
PokerStars25.6018
Groupon25.37291
Hotmail25.2768
Mozilla25.0030
eTrade24.2010
MySpace24.2020
EHarmony23.7664
Windows Live23.609
Homestead23.2619
Google22.86239
Classmates.com22.34106
Bing21.8526
Webkinz21.6441
Match.com21.3091
FTD.com19.2014
Zynga19.20100
Craigslist17.67215
LinkedIn17.1386
Skrill16.4010
Zoosk16.0057
Ticketmaster15.8022
Skype15.6063
Yahoo15.22648
Uber15.0461
YouTube13.2010
Fandango12.8010
ChristianMingle12.4011
Dropbox10.609

Other Companies

The following companies did not receive enough comments for an official rating during 2014: