2014 Travel Web Sites Customer Service Awards



The best customer service for Travel Web Sites in 2014 was:
Hotwire

The customer service provided by Hotwire in 2014 rated as Disappointing.

There were 239 companies out of 581 in 2014 with a higher rating.

The fact that Hotwire was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Travel Web Sites.
Hotwire
Travel Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Hotwire30.0926
Orbitz29.5261
Priceline26.4647
Hotels.com24.4059
Expedia24.23248
TripAdvisor19.8072
Travelocity17.8059
Trivago17.6015

Other Companies

The following companies did not receive enough comments for an official rating during 2014: