2014 Investments Customer Service Awards



The best customer service for Investments in 2014 was:
SunTrust

The customer service provided by SunTrust in 2014 rated as Disappointing.

There were 93 companies out of 581 in 2014 with a higher rating.

The fact that SunTrust was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Investments.
SunTrust
Investments

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
SunTrust48.3811
Edward Jones48.097
JP Morgan Chase43.497
Chase41.297
USAA41.0938
Citizens Bank35.2010
Bank of America33.1249
Citibank28.5249
MetLife27.5724
PNC Bank26.9135
Citi Mortgage25.7027
Allstate25.6013
Vanguard25.2025
eTrade24.2010
Ally Bank23.3621
Barclays23.205
BBVA Compass21.206
Fifth Third Bank21.2048
ING Direct20.208
TCF Bank20.005
HSBC19.6036
TD Bank19.2013
Sovereign Bank18.605
US Bank18.2014
The Hartford18.006
Cigna17.2024
Navy Federal Credit Union16.8011
Regions Bank16.2016
Wells Fargo16.2051
Prudential16.007
BB&T15.207
John Hancock14.605
Morgan Stanley13.605
Union Bank13.005

Other Companies

The following companies did not receive enough comments for an official rating during 2014: