2014 Insurance Customer Service Awards



The best customer service for Insurance in 2014 was:
SunTrust

The customer service provided by SunTrust in 2014 rated as Disappointing.

There were 93 companies out of 581 in 2014 with a higher rating.

The fact that SunTrust was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
SunTrust
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
SunTrust48.3811
Edward Jones48.097
JP Morgan Chase43.497
Chase41.297
USAA41.0938
AAA38.5393
Geico35.6532
Citizens Bank35.2010
Kaiser Permanente34.1324
Aflac33.4633
AARP32.9330
United Healthcare31.4531
State Farm30.7746
Citibank28.5249
MetLife27.5724
PNC Bank26.9135
Allstate25.6013
Vanguard25.2025
Farmers Insurance23.207
Asurion22.6033
Blue Cross Blue Shield of Florida21.2038
Fifth Third Bank21.2048
ING Direct20.208
TCF Bank20.005
HSBC19.6036
TD Bank19.2013
US Bank18.2014
Aetna18.0037
Humana18.0044
The Hartford18.006
Cigna17.2024
Anthem Blue Cross17.0080
Navy Federal Credit Union16.8011
Wells Fargo16.2051
Prudential16.007
BB&T15.207
John Hancock14.605
Sallie Mae14.4011
Morgan Stanley13.605
21st Century10.609

Other Companies

The following companies did not receive enough comments for an official rating during 2014: