2014 Banks Customer Service Awards



The best customer service for Banks in 2014 was:
SunTrust

The customer service provided by SunTrust in 2014 rated as Disappointing.

There were 93 companies out of 581 in 2014 with a higher rating.

The fact that SunTrust was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Banks.
SunTrust
Banks

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
SunTrust48.3811
JP Morgan Chase43.497
Chase41.297
USAA41.0938
Citizens Bank35.2010
Bank of America33.1249
Citibank28.5249
PNC Bank26.9135
Vanguard25.2025
Ally Bank23.3621
Barclays23.205
BBVA Compass21.206
Fifth Third Bank21.2048
ING Direct20.208
TCF Bank20.005
HSBC19.6036
TD Bank19.2013
Sovereign Bank18.605
US Bank18.2014
Huntington National Bank17.209
Navy Federal Credit Union16.8011
Regions Bank16.2016
Wells Fargo16.2051
BB&T15.207
GE Money Bank13.807
ACS13.3312
Union Bank13.005

Other Companies

The following companies did not receive enough comments for an official rating during 2014: