2013 Travel Web Sites Customer Service Awards



The best customer service for Travel Web Sites in 2013 was:
Expedia

The customer service provided by Expedia in 2013 rated as Disappointing.

There were 285 companies out of 562 in 2013 with a higher rating.

The fact that Expedia was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Travel Web Sites.
Expedia
Travel Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Expedia30.24211
Orbitz26.75154
Hotels.com25.9360
Priceline24.82124
Travelocity23.5884
Hotwire23.0760
TripAdvisor18.8529

Other Companies

The following companies did not receive enough comments for an official rating during 2013: