2013 Power and Utilities Customer Service Awards



The best customer service for Power and Utilities in 2013 was:
Reliant Energy

The customer service provided by Reliant Energy in 2013 rated as Disappointing.

There were 61 companies out of 562 in 2013 with a higher rating.

The fact that Reliant Energy was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Power and Utilities.
Reliant Energy
Power and Utilities

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Reliant Energy63.605
National Grid57.0015
OG&E50.0010
Waste Management42.429
Dominion Power38.1414
PG&E32.4817
PSE&G28.5728
Vectren25.407
Progress Energy24.6715
Xcel Energy24.408
Atmos Energy23.0516
Stream Energy22.507
ComEd20.0338
Duke Energy19.2554
FPL16.4011
Ambit Energy12.005
DTE Energy10.005

Other Companies

The following companies did not receive enough comments for an official rating during 2013: