2013 Internet Service Providers Customer Service Awards



The best customer service for Internet Service Providers in 2013 was:
Suddenlink

The customer service provided by Suddenlink in 2013 rated as Disappointing.

There were 67 companies out of 562 in 2013 with a higher rating.

The fact that Suddenlink was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Internet Service Providers.
Suddenlink
Internet Service Providers

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Suddenlink61.27120
Road Runner60.577
Cogeco56.629
Telus54.7516
Atlantic Broadband49.5813
Cablevision45.4911
Cox43.6936
AT&T Uverse41.84182
Xfinity37.2494
Rogers36.4978
Clear36.2010
Shaw35.45104
Charter34.5428
Comcast34.41469
Time Warner Cable33.41343
Windstream33.37103
Frontier Communications32.9585
Clearwire31.9414
Bell Canada31.2599
Mediacom31.16112
America Online30.6619
Fios30.0025
Bellsouth29.6817
Brighthouse27.0635
RCN24.6018
MSN23.9339
CenturyLink22.20312
Cincinnati Bell22.0033
HughesNet21.80125
Earthlink18.809
NetZero18.8037
AT&T Worldnet18.4010
Optimum17.6010
Juno17.4010
Insight16.006
Airtel12.608

Other Companies

The following companies did not receive enough comments for an official rating during 2013: