2013 Insurance Customer Service Awards



The best customer service for Insurance in 2013 was:
Liberty Mutual

The customer service provided by Liberty Mutual in 2013 rated as Acceptable.

There were 16 companies out of 562 in 2013 with a higher rating.
Liberty Mutual
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Liberty Mutual102.108
Chase80.6715
Edward Jones60.205
Aflac57.3839
ING Direct53.0712
Kaiser Permanente52.3826
Progressive52.276
Navy Federal Credit Union47.0812
AAA45.7375
Asurion45.2030
USAA40.1360
JP Morgan Chase37.5040
Citizens Bank35.119
MetLife33.5428
Geico33.1428
Sallie Mae32.2834
Blue Cross Blue Shield of Florida32.2516
SunTrust32.0730
Citibank30.2268
Humana30.1661
Fifth Third Bank29.3523
PNC Bank29.0991
State Farm26.7360
TCF Bank24.297
United Healthcare24.09131
Allstate23.2333
Aetna22.6047
BB&T22.0027
TD Bank21.8020
Wells Fargo21.76135
HSBC21.6848
AARP21.2023
Farmers Insurance20.6025
Cigna20.4017
Vanguard20.2017
John Hancock19.008
Anthem Blue Cross18.2039
US Bank17.9724
Prudential16.208
21st Century14.007

Other Companies

The following companies did not receive enough comments for an official rating during 2013: