2013 Cruise Lines Customer Service Awards

The best customer service for Cruise Lines in 2013 was:
Princess Cruises

The customer service provided by Princess Cruises in 2013 rated as Disappointing.

There were 36 companies out of 562 in 2013 with a higher rating.

The fact that Princess Cruises was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Cruise Lines.
Princess Cruises
Cruise Lines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Princess Cruises73.3714
Carnival Cruises62.6328
Celebrity Cruises57.2010
Norwegian Cruise Line47.3832

Other Companies

The following companies did not receive enough comments for an official rating during 2013: