2013 Computer Software Customer Service Awards



The best customer service for Computer Software in 2013 was:
Carbonite

The customer service provided by Carbonite in 2013 rated as Disappointing.

There were 29 companies out of 562 in 2013 with a higher rating.

The fact that Carbonite was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Computer Software.
Carbonite
Computer Software

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Carbonite78.8020
Symantec39.4654
Rosetta Stone39.2922
QuickBooks31.3544
TurboTax28.44135
Trend Micro27.4619
Oracle26.608
SonicWALL25.605
Avast24.8670
McAfee24.6441
AVG24.6171
Quicken23.9252
Microsoft23.88119
Topaz Labs20.005
Adobe19.0079
Nero18.4010
BitDefender17.0017
Kaspersky17.0043
Digital River15.6021
Roxio12.0012

Other Companies

The following companies did not receive enough comments for an official rating during 2013: