2013 Auto Parts and Service Customer Service Awards



The best customer service for Auto Parts and Service in 2013 was:
Pep Boys

The customer service provided by Pep Boys in 2013 rated as Disappointing.

There were 26 companies out of 562 in 2013 with a higher rating.

The fact that Pep Boys was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Auto Parts and Service.
Pep Boys
Auto Parts and Service

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Pep Boys79.6149
Advance Auto Parts70.5486
Jiffy Lube60.8218
Discount Tire52.3617
Bosch46.6913
AAA45.7375
CarMax36.6913
AutoZone30.7672
MAACO30.3748
Firestone23.4013
Exxon22.005
Carfax13.2026
Sunoco13.0010

Other Companies

The following companies did not receive enough comments for an official rating during 2013: