2013 Auto Manufacturers Customer Service Awards



The best customer service for Auto Manufacturers in 2013 was:
Lexus

The customer service provided by Lexus in 2013 rated as Disappointing.

There were 97 companies out of 562 in 2013 with a higher rating.

The fact that Lexus was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Auto Manufacturers.
Lexus
Auto Manufacturers

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Lexus54.2718
Subaru50.1332
General Motors49.697
Acura46.4029
Honda39.6273
GMC39.5919
Chevrolet38.8952
Buick38.7510
Hyundai35.18117
Toyota34.38131
Kia34.0178
Audi33.4922
Volvo31.6010
Ford29.7884
Chrysler29.7656
Mazda28.9481
Harley Davidson28.8911
Volkswagen27.7173
Suzuki27.5312
Land Rover27.509
BMW27.0449
Nissan24.14118
Mercedes22.406
Infiniti22.0011
Dodge21.3664
Jeep20.4040
Mini19.205
Cadillac13.006
Mitsubishi10.0011

Other Companies

The following companies did not receive enough comments for an official rating during 2013: