2013 Airlines Customer Service Awards



The best customer service for Airlines in 2013 was:
Southwest Airlines

The customer service provided by Southwest Airlines in 2013 rated as Acceptable.

There were 22 companies out of 562 in 2013 with a higher rating.
Southwest Airlines
Airlines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Southwest Airlines82.6934
Qantas80.049
Delta Airlines77.71102
Virgin Atlantic70.229
JetBlue Airlines69.2025
EasyJet63.8050
Westjet58.91110
Air France55.4015
Frontier Airlines51.508
United Airlines48.10226
US Airways47.6843
Lufthansa39.1516
Airtran35.6010
KLM33.7414
British Airways31.1332
American Airlines30.26140
Air Canada29.7674
Hawaiian Airlines27.0010
Singapore Airlines27.005
Malaysia Airlines24.3157
Ryanair22.4817
Alaska Airlines and Horizon Air21.006
Asiana Airlines20.408
Spirit Airlines18.60499
Cathay Pacific17.606
Etihad Airways14.2012

Other Companies

The following companies did not receive enough comments for an official rating during 2013: