2012 Travel Web Sites Customer Service Awards



The best customer service for Travel Web Sites in 2012 was:
Hotels.com

The customer service provided by Hotels.com in 2012 rated as Disappointing.

There were 208 companies out of 511 in 2012 with a higher rating.

The fact that Hotels.com was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Travel Web Sites.
Hotels.com
Travel Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Hotels.com35.99108
Orbitz32.61324
TripAdvisor27.505
Expedia25.28325
Priceline23.90226
Travelocity20.59168
Hotwire20.00143

Other Companies

The following companies did not receive enough comments for an official rating during 2012: