2012 Power and Utilities Customer Service Awards



The best customer service for Power and Utilities in 2012 was:
National Grid

The customer service provided by National Grid in 2012 rated as Disappointing.

There were 46 companies out of 511 in 2012 with a higher rating.

The fact that National Grid was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Power and Utilities.
National Grid
Power and Utilities

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
National Grid71.177
Allegheny Power62.0314
PG&E42.6010
Progress Energy34.9617
PSE&G32.6771
Dominion Power32.6010
FPL28.605
ComEd28.49141
Duke Energy25.0338
OG&E21.409
Xcel Energy19.006
APS18.607
Stream Energy17.205
Atmos Energy14.606

Other Companies

The following companies did not receive enough comments for an official rating during 2012: