2012 Internet Service Providers Customer Service Awards



The best customer service for Internet Service Providers in 2012 was:
Road Runner

The customer service provided by Road Runner in 2012 rated as Acceptable.

There were 16 companies out of 511 in 2012 with a higher rating.
Road Runner
Internet Service Providers

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Road Runner95.1021
Cogeco83.336
Telus68.6711
Insight57.676
Clear43.2921
Charter43.1969
Suddenlink43.03186
RCN40.9118
PeoplePC36.919
Clearwire35.8423
Comcast35.22696
Fios35.1649
Bell Canada34.84181
Atlantic Broadband34.4715
Juno34.2911
Verizon DSL34.2911
Brighthouse34.0020
AT&T Worldnet32.6911
AT&T Uverse32.22654
Earthlink31.8817
Rogers30.72119
Frontier Communications30.20100
Optimum30.0715
Xfinity29.04119
Time Warner Cable28.96534
Windstream28.73160
Cox27.5396
Shaw26.84220
CenturyLink26.82616
HughesNet25.36155
Cablevision25.1347
America Online24.9752
MSN24.8137
Bellsouth24.6817
Mediacom23.09178
Qwest21.4014
Cincinnati Bell19.2012
NetZero17.2021

Other Companies

The following companies did not receive enough comments for an official rating during 2012: