2012 Insurance Customer Service Awards



The best customer service for Insurance in 2012 was:
Liberty Mutual

The customer service provided by Liberty Mutual in 2012 rated as Acceptable.

There were 13 companies out of 511 in 2012 with a higher rating.
Liberty Mutual
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Liberty Mutual104.606
Aflac55.1274
USAA53.5774
ING Direct52.0050
AAA47.9848
Kaiser Permanente43.5644
TD Bank41.1617
Cigna39.4025
Geico39.17130
Chase38.9253
Vanguard37.2933
JP Morgan Chase35.7667
Progressive34.6911
AARP34.6020
Farmers Insurance34.5023
Citibank31.48181
PNC Bank31.10194
Fifth Third Bank30.5428
MetLife28.8445
Citizens Bank28.8050
Edward Jones28.409
State Farm28.20125
Asurion27.9522
United Healthcare27.24180
Allstate26.5763
BB&T25.5135
US Bank24.4543
SunTrust24.1664
Prudential24.007
Aetna22.9580
Wells Fargo22.56370
Sallie Mae21.4461
Blue Cross Blue Shield of Florida21.0029
Anthem Blue Cross20.6338
HSBC20.59144
Humana18.6050
21st Century13.807

Other Companies

The following companies did not receive enough comments for an official rating during 2012: