2012 Banks Customer Service Awards



The best customer service for Banks in 2012 was:
Bank of Montreal

The customer service provided by Bank of Montreal in 2012 rated as Acceptable.

There were 30 companies out of 511 in 2012 with a higher rating.
Bank of Montreal
Banks

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Bank of Montreal85.536
USAA53.5774
ING Direct52.0050
TD Bank41.1617
Chase38.9253
Ally Bank38.0335
Vanguard37.2933
JP Morgan Chase35.7667
Citibank31.48181
PNC Bank31.10194
Fifth Third Bank30.5428
Citizens Bank28.8050
Bank of America27.79328
Regions Bank26.35141
BB&T25.5135
GE Money Bank24.53284
Sovereign Bank24.5074
US Bank24.4543
SunTrust24.1664
Wells Fargo22.56370
HSBC20.59144
Union Bank20.208
ACS12.606

Other Companies

The following companies did not receive enough comments for an official rating during 2012: