2012 Airlines Customer Service Awards



The best customer service for Airlines in 2012 was:
Alaska Airlines and Horizon Air

The customer service provided by Alaska Airlines and Horizon Air in 2012 rated as Acceptable.

There were 19 companies out of 511 in 2012 with a higher rating.
Alaska Airlines and Horizon Air
Airlines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Alaska Airlines and Horizon Air90.6020
Southwest Airlines89.6585
Airtran87.508
JetBlue Airlines72.2025
Westjet68.07120
Delta Airlines65.36229
Qantas65.208
Frontier Airlines62.029
Virgin Atlantic59.2012
EasyJet58.07118
American Airlines46.18227
Continental Airlines33.24237
Lufthansa33.1136
US Airways33.09104
Air Canada29.5087
KLM27.9546
United Airlines27.42980
Cathay Pacific26.0698
Hawaiian Airlines24.809
British Airways24.7684
Malaysia Airlines23.3753
Spirit Airlines22.73483
Air France19.1037
Finnair16.606

Other Companies

The following companies did not receive enough comments for an official rating during 2012: