2011 Web Sites and Services Customer Service Awards



The best customer service for Web Sites and Services in 2011 was:
StubHub

The customer service provided by StubHub in 2011 rated as Acceptable.

There were 26 companies out of 466 in 2011 with a higher rating.
StubHub
Web Sites and Services

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
StubHub85.2829
NetFlix68.08293
Webkinz65.5226
Groupon63.1929
Napster61.6010
eTrade53.205
Ticketmaster48.1811
PokerStars46.1813
Vistaprint43.9654
Blockbuster Online42.7651
Rhapsody41.7634
Snapfish41.5973
Shutterfly37.2926
Classmates.com36.84199
FreeCreditReport.com36.4020
iTunes32.90160
Gmail31.605
FTD.com30.3618
Match.com28.6882
PayPal27.20120
Windows Live26.2137
MySpace25.8338
Yahoo25.60537
Zynga24.7967
Bing22.0817
LinkedIn21.07228
AuthorizeNet20.605
WebEx20.405
Google19.58126
Skype18.71193
EHarmony18.2018
Incredimail18.0040
Mozilla17.8017
Craigslist17.31344
Hotmail16.53321
Facebook16.00603
Limewire16.0034
Twitter15.8014
Zoosk13.0021

Other Companies

The following companies did not receive enough comments for an official rating during 2011: