2011 Travel Web Sites Customer Service Awards



The best customer service for Travel Web Sites in 2011 was:
Orbitz

The customer service provided by Orbitz in 2011 rated as Disappointing.

There were 188 companies out of 466 in 2011 with a higher rating.

The fact that Orbitz was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Travel Web Sites.
Orbitz
Travel Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Orbitz41.01172
Expedia36.92310
Hotwire31.5698
Priceline25.51316
Travelocity20.1984
Hotels.com17.8062

Other Companies

The following companies did not receive enough comments for an official rating during 2011: