2011 Shopping Web Sites Customer Service Awards



The best customer service for Shopping Web Sites in 2011 was:
Zappos

The customer service provided by Zappos in 2011 rated as Excellent.

There were 3 companies out of 466 in 2011 with a higher rating.
Zappos
Shopping Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Zappos170.8211
Amazon.com84.66115
Overstock.com74.5929
ProFlowers71.4020
NewEgg.com68.8040
GameFly42.77189
CheapTickets35.7242
Buy.com28.9728
Half.com18.6338
Teleflora18.0040
eBay14.05442

Other Companies

The following companies did not receive enough comments for an official rating during 2011: