2011 Power and Utilities Customer Service Awards

The best customer service for Power and Utilities in 2011 was:
Dominion Power

The customer service provided by Dominion Power in 2011 rated as Disappointing.

There were 220 companies out of 466 in 2011 with a higher rating.

The fact that Dominion Power was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Power and Utilities.
Dominion Power
Power and Utilities

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Dominion Power37.3016
Duke Energy20.4042
Progress Energy19.407
Xcel Energy19.009

Other Companies

The following companies did not receive enough comments for an official rating during 2011: