2011 Newspapers Customer Service Awards

The best customer service for Newspapers in 2011 was:
New York Times

The customer service provided by New York Times in 2011 rated as Disappointing.

There were 218 companies out of 466 in 2011 with a higher rating.

The fact that New York Times was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Newspapers.
New York Times

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
New York Times37.4926
Wall Street Journal34.1728
Los Angeles Times31.6069
Boston Globe28.8817
Chicago Tribune23.33108

Other Companies

The following companies did not receive enough comments for an official rating during 2011: