2011 Internet Service Providers Customer Service Awards



The best customer service for Internet Service Providers in 2011 was:
Road Runner

The customer service provided by Road Runner in 2011 rated as Acceptable.

There were 29 companies out of 466 in 2011 with a higher rating.
Road Runner
Internet Service Providers

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Road Runner84.5611
Xfinity76.6010
RCN62.3429
Telus59.0121
Earthlink53.1516
Sky46.897
Atlantic Broadband45.4020
Cablevision45.3938
Fios44.8517
Embarq43.897
Cox40.0567
Optimum39.119
Charter38.4447
Rogers38.2760
Windstream37.53144
Bellsouth37.0922
Suddenlink36.1698
Airtel35.205
AT&T Uverse32.44408
NetZero32.3241
AT&T Worldnet32.1324
Clearwire32.1135
Time Warner Cable31.89318
CenturyLink29.77224
Qwest29.67150
Comcast29.59434
Bell Canada29.49182
Mediacom28.75176
Shaw27.03524
Clear24.8022
HughesNet24.48183
America Online24.35127
Brighthouse22.8010
MSN22.68112
Frontier Communications20.2016
Juno19.409
PeoplePC14.4011

Other Companies

The following companies did not receive enough comments for an official rating during 2011: