2011 Insurance Customer Service Awards



The best customer service for Insurance in 2011 was:
Nationwide

The customer service provided by Nationwide in 2011 rated as Acceptable.

There were 12 companies out of 466 in 2011 with a higher rating.
Nationwide
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Nationwide104.205
USAA103.8736
Aflac73.9143
AAA63.2635
Progressive59.829
Edward Jones59.7811
AARP55.5315
TD Bank55.0010
Liberty Mutual49.7811
ING Direct48.6730
Farmers Insurance46.0718
Cigna44.076
Kaiser Permanente40.1137
Prudential39.3617
Allstate39.1048
Citizens Bank38.3324
State Farm38.33123
Geico36.38110
US Bank35.2030
Chase35.0587
SunTrust32.8164
Vanguard31.2020
BB&T29.6911
MetLife28.1724
Blue Cross Blue Shield of Florida27.4013
PNC Bank26.70102
Humana25.9728
United Healthcare23.79167
Citibank22.48121
Wells Fargo21.86483
JP Morgan Chase20.6290
Anthem Blue Cross20.6018
HSBC20.51157
Sallie Mae20.25118
Aetna18.4086

Other Companies

The following companies did not receive enough comments for an official rating during 2011: