2011 Credit Card Companies Customer Service Awards



The best customer service for Credit Card Companies in 2011 was:
MasterCard

The customer service provided by MasterCard in 2011 rated as Disappointing.

There were 261 companies out of 466 in 2011 with a higher rating.

The fact that MasterCard was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Credit Card Companies.
MasterCard
Credit Card Companies

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
MasterCard33.8516
American Express31.9728
Barclays30.008
Visa27.208
Bank of America24.84455
Capital One22.4083

Other Companies

The following companies did not receive enough comments for an official rating during 2011: