2011 Computer Software Customer Service Awards



The best customer service for Computer Software in 2011 was:
Rosetta Stone

The customer service provided by Rosetta Stone in 2011 rated as Disappointing.

There were 77 companies out of 466 in 2011 with a higher rating.

The fact that Rosetta Stone was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Computer Software.
Rosetta Stone
Computer Software

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Rosetta Stone57.8839
Webroot50.547
QuickBooks40.8370
Avast37.8010
McAfee34.5979
TurboTax34.08240
Kaspersky32.4020
Symantec30.58122
Microsoft27.7758
BitDefender24.3522
Adobe24.3396
Trend Micro23.9651
Quicken23.90160
Roxio22.5836
Carbonite21.0016
AVG20.4061
Digital River18.4040
Nero15.6011

Other Companies

The following companies did not receive enough comments for an official rating during 2011: