2011 Car Rentals Customer Service Awards



The best customer service for Car Rentals in 2011 was:
Enterprise Rent-A-Car

The customer service provided by Enterprise Rent-A-Car in 2011 rated as Disappointing.

There were 102 companies out of 466 in 2011 with a higher rating.

The fact that Enterprise Rent-A-Car was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Car Rentals.
Enterprise Rent-A-Car
Car Rentals

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Enterprise Rent-A-Car51.9813
Dollar Rent A Car41.9136
Hertz36.80171
Avis36.6730
Thrifty Car Rental32.6715
Budget Rent A Car28.0017
Greyhound21.97120
Alamo Rent A Car19.806

Other Companies

The following companies did not receive enough comments for an official rating during 2011: