2011 Cable Customer Service Awards



The best customer service for Cable in 2011 was:
Xfinity

The customer service provided by Xfinity in 2011 rated as Disappointing.

There were 36 companies out of 466 in 2011 with a higher rating.

The fact that Xfinity was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Cable.
Xfinity
Cable

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Xfinity76.6010
RCN62.3429
Telus59.0121
Atlantic Broadband45.4020
Cablevision45.3938
Fios44.8517
Embarq43.897
Cox40.0567
Optimum39.119
Charter38.4447
Rogers38.2760
Windstream37.53144
Suddenlink36.1698
AT&T Uverse32.44408
Time Warner Cable31.89318
CenturyLink29.77224
Comcast29.59434
Mediacom28.75176
Shaw27.03524
Brighthouse22.8010
Frontier Communications20.2016

Other Companies

The following companies did not receive enough comments for an official rating during 2011: