2011 Banks Customer Service Awards



The best customer service for Banks in 2011 was:
USAA

The customer service provided by USAA in 2011 rated as Acceptable.

There were 13 companies out of 466 in 2011 with a higher rating.
USAA
Banks

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
USAA103.8736
TD Bank55.0010
ING Direct48.6730
Wachovia42.9813
Regions Bank40.25132
Citizens Bank38.3324
Sovereign Bank37.5372
US Bank35.2030
Chase35.0587
SunTrust32.8164
Vanguard31.2020
Barclays30.008
BB&T29.6911
PNC Bank26.70102
Washington Mutual25.897
Bank of America24.84455
Citibank22.48121
Wells Fargo21.86483
GE Money Bank21.21187
JP Morgan Chase20.6290
HSBC20.51157
Ally Bank18.8554

Other Companies

The following companies did not receive enough comments for an official rating during 2011: