2011 Airlines Customer Service Awards



The best customer service for Airlines in 2011 was:
Airtran

The customer service provided by Airtran in 2011 rated as Acceptable.

There were 27 companies out of 466 in 2011 with a higher rating.
Airtran
Airlines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Airtran84.805
JetBlue Airlines80.8222
Westjet78.0080
Frontier Airlines70.577
Qantas68.5611
Aer Lingus55.8010
KLM55.2519
Lufthansa54.7317
American Airlines54.50203
Delta Airlines51.31321
Southwest Airlines50.82221
Iberia48.405
Alaska Airlines and Horizon Air47.7822
Ryanair47.276
Malaysia Airlines42.8020
Continental Airlines42.54251
EasyJet42.1599
United Airlines32.54183
Air France31.3145
British Airways30.6050
US Airways28.51141
Air Canada27.4685
Cathay Pacific24.3618
Spirit Airlines23.62228
Hawaiian Airlines23.606
Virgin Atlantic17.809

Other Companies

The following companies did not receive enough comments for an official rating during 2011: