2010 Travel Web Sites Customer Service Awards



The best customer service for Travel Web Sites in 2010 was:
Hotels.com

The customer service provided by Hotels.com in 2010 rated as Disappointing.

There were 58 companies out of 336 in 2010 with a higher rating.

The fact that Hotels.com was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Travel Web Sites.
Hotels.com
Travel Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Hotels.com59.605
Orbitz58.8290
Hotwire37.1046
Priceline32.09247
Expedia27.53118
Travelocity21.6779