2010 Insurance Customer Service Awards



The best customer service for Insurance in 2010 was:
ING Direct

The customer service provided by ING Direct in 2010 rated as Acceptable.

There were 20 companies out of 336 in 2010 with a higher rating.
ING Direct
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
ING Direct91.4613
USAA89.6015
AAA72.829
MetLife68.8711
Blue Cross Blue Shield of Florida63.805
Aflac62.7327
Citizens Bank59.605
Geico56.5979
Vanguard50.897
PNC Bank38.0050
State Farm37.3156
US Bank33.119
Wells Fargo26.27155
United Healthcare24.8970
Citibank24.1347
Prudential23.605
Sallie Mae23.1772
Anthem Blue Cross21.807
Aetna20.7091
SunTrust20.6529
Chase20.5252
HSBC19.9885
JP Morgan Chase19.7574
Allstate18.8029
Farmers Insurance18.807
Kaiser Permanente17.609

Other Companies

The following companies did not receive enough comments for an official rating during 2010: