2010 All Categories Customer Service Awards



The best customer service for All Categories in 2010 was:
Zappos

The customer service provided by Zappos in 2010 rated as Excellent.

There were 0 companies out of 336 in 2010 with a higher rating.
Zappos
All Categories

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Zappos199.006
NameSilo193.007
Kmart178.95763
Charles Schwab137.0010
Canon131.3674
Kindle129.6015
LL Bean121.406
Sports Authority119.476
Earthlink119.4010
Fisher Price117.4010
NetFlix112.2653
NewEgg.com111.6016
Scottrade111.205
Marriott Rewards106.708
Home Depot103.75108
TJ Maxx101.4020
Southwest Airlines98.8436
Clearwire97.667
Sprint - Nextel96.7851
Alaska Airlines and Horizon Air93.649
ING Direct91.4613
USAA89.6015
Road Runner87.4613
Walgreens86.308
Honeywell84.2917
Lowe's83.61135
Meijer82.049
Pep Boys79.408
Vistaprint79.0036
NVIDIA75.255
Amazon.com74.4549
MSI74.005
AAA72.829
Infiniti72.4010
Coby71.005
JVC70.536
Brother International69.6646
MetLife68.8711
American Express68.5219
GoPhone68.3332
Lexmark67.6159
Cuisinart67.0010
Webkinz66.6323
Logitech66.4047
Wirefly66.0020
Compaq64.805
Advance Auto Parts64.6121
OnStar64.0016
Blue Cross Blue Shield of Florida63.805
Rhapsody63.8010
Shutterfly63.6015
Overstock.com63.4020
Aflac62.7327
AutoZone62.6016
Westjet61.4263
StubHub61.4020
GameStop60.029
Citizens Bank59.605
Hotels.com59.605
GameFly58.8576
Orbitz58.8290
Suddenlink58.8015
Northwest Airlines58.377
Brighthouse58.205
Wachovia58.0218
QVC57.676
Cablevision57.4519
Continental Airlines57.01114
Blockbuster Online56.6628
Geico56.5979
Apple56.4672
ProFlowers56.1811
Radio Shack55.6986
Carnival Cruises55.6519
Proactive55.076
Teleblend54.829
Garmin54.4487
Enterprise Rent-A-Car54.205
Alltel Wireless54.0010
Timex53.405
US Cellular53.2712
Epson53.2324
Cisco53.1811
American Airlines52.86127
Petsmart52.2314
PayPal51.8663
Net1050.90113
Vanguard50.897
AT&T Wireless50.49102
Macy's50.4748
Napster49.6712
United Airlines49.62214
Vonage49.5040
AT&T Uverse48.73120
Costco48.3134
Xbox48.2724
Office Depot48.1137
Walmart48.05101
Buy.com47.9265
Roku47.7435
D-Link47.6423
Vodafone47.297
Visa47.097
Best Buy46.8679
Staples46.7638
Windstream46.7367
Time Magazine46.6025
Microsoft46.5555
OfficeMax46.4914
British Airways46.0025
Hampton Inn45.9811
Kia45.8914
T-Mobile45.89241
CheapTickets45.7435
PeoplePC45.7118
Air Canada45.4628
Neiman Marcus45.2010
Zune45.2025
Symantec45.16114
Cabela's45.1429
Match.com45.0936
Atlantic Broadband44.8921
Ally Bank44.697
Magellan44.6911
GMC44.4911
Verizon Wireless44.49362
Tracfone44.24186
KLM44.108
Wall Street Journal44.108
Holiday Inn43.3128
Sam's Club42.8652
US Postal Service42.6871
Lufthansa42.319
McDonalds41.4010
Seagate41.2914
Toys R Us40.7634
Reader's Digest40.63118
Linksys40.40120
Vizio39.8926
Delta Airlines39.86313
US Airways39.59154
Boscov's39.4914
BMW39.1348
Creative Labs39.1042
Cox38.9735
Mazda38.809
Audi38.7312
Electrolux38.697
Nokia38.5023
PETCO38.297
World of Warcraft38.2746
EHarmony38.108
DIRECTV38.07395
TomTom38.0662
PNC Bank38.0050
LeapFrog37.5832
Regions Bank37.4926
Ikea37.4010
State Farm37.3156
Hotwire37.1046
PlayStation37.0913
UPS37.05209
Nikon37.0127
Electronic Arts36.9064
AVG36.519
Toyota36.4569
Target36.22144
Rogers36.0933
Straight Talk36.04233
RCN35.8933
MoneyGram35.8010
Toro35.756
Bell Canada35.5989
Los Angeles Times35.5752
Uniden35.5023
Time Warner Cable35.40174
TiVo35.3023
Boost Mobile35.23277
CenturyLink34.3429
Federal Express34.2662
Digital River34.1016
US Bank33.119
Samsung32.99229
Dell32.87131
Sanyo32.7348
Haier32.7118
LA Fitness32.719
Asus32.65110
LinkedIn32.6075
Panasonic32.4799
Barnes and Noble32.2685
Comcast32.25227
Chevrolet32.1249
Comfort Inn32.0913
Priceline32.09247
Volkswagen31.9135
Lenovo31.9040
Dillard's31.8516
Pitney Bowes31.8516
DHL31.7456
Sharp31.7312
Maytag31.4331
Onkyo31.3312
Dish Network31.31280
Hertz31.2888
Snapfish31.0069
eMachines30.8730
Shaw30.8657
TurboTax30.81183
LG30.52119
Virgin Mobile30.47402
MySpace30.2755
Hewlett-Packard30.15176
Abercrombie & Fitch29.9795
Adobe29.9170
Days Inn29.9040
Yahoo29.75212
Cricket Wireless29.73233
General Electric29.7029
MajicJack29.64211
Gateway Computers29.61121
Chicago Tribune29.4015
Geek Squad29.405
ViewSonic29.405
Experian29.3843
Trend Micro29.3621
Air France29.2715
Sears28.75572
Honda28.6018
Hyundai28.6019
Victoria's Secret28.6040
XM Radio28.56640
Sirius28.50143
Sovereign Bank28.3029
Charter28.2338
Netgear28.1672
EasyJet27.94252
Slingbox27.8516
Sports Illustrated27.6911
Expedia27.53118
Register.com27.207
FreeCreditReport.com26.9434
iTunes26.8580
Blackberry26.3651
PokerStars26.2715
Wells Fargo26.27155
Borders26.0543
eBay25.86273
Go Daddy25.5023
Whirlpool25.4589
Qwest25.2744
Express Scripts25.1080
Bank of America24.95304
United Healthcare24.8970
Capital One24.6970
Citibank24.1347
AT&T Worldnet23.8997
Equifax23.8986
Burger King23.6043
Prudential23.605
Rosetta Stone23.6010
Dollar Rent A Car23.405
Kodak23.407
Acer Computers23.37140
Sony23.2370
Sallie Mae23.1772
NetZero23.1639
Frigidaire23.006
Mediacom22.8959
America Online22.76119
Spirit Airlines22.6331
QuickBooks22.6171
Classmates.com22.53277
Toshiba22.4697
Metro PCS22.4091
Nissan21.9746
Anthem Blue Cross21.807
Bally Total Fitness21.8011
Travelocity21.6779
Memorex21.6013
ADP21.4441
MSN21.2338
Ford21.2031
RCA21.0271
Teleflora21.007
Duke Energy20.8019
Aetna20.7091
SunTrust20.6529
Motorola20.6022
Chase20.5252
HughesNet20.2760
Quicken20.2595
Juno20.006
HSBC19.9885
Avis19.8011
Xerox19.8012
JP Morgan Chase19.7574
Belkin19.4010
Windows Live19.4015
Skype19.27176
Greyhound19.1040
McAfee19.0051
Nextar19.005
Craigslist18.84265
Allstate18.8029
Farmers Insurance18.807
MasterCard18.4012
Fios18.206
Avon17.8010
Fido17.8031
TransUnion17.8030
Kaiser Permanente17.609
ComEd17.4052
Embarq17.407
Jabra17.405
Magnavox17.0015
Boston Globe16.805
Dominion Power16.405
Citi Mortgage16.29226
Roxio15.8028
Hitachi15.6014
Hotmail15.54404
GE Money Bank14.8044
Ticketmaster14.806
Ubisoft14.805
Archos14.4016
Planet Fitness14.408
Facebook13.801,073
Google13.80105
Navigon13.8022
Twitter13.407
Incredimail13.209
Harry and David12.407
Virgin Atlantic12.408
Half.com10.2026
Bing10.006

Other Companies

The following companies did not receive enough comments for an official rating during 2010: