2010 Airlines Customer Service Awards



The best customer service for Airlines in 2010 was:
Southwest Airlines

The customer service provided by Southwest Airlines in 2010 rated as Acceptable.

There were 16 companies out of 336 in 2010 with a higher rating.
Southwest Airlines
Airlines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Southwest Airlines98.8436
Alaska Airlines and Horizon Air93.649
Westjet61.4263
Northwest Airlines58.377
Continental Airlines57.01114
American Airlines52.86127
United Airlines49.62214
British Airways46.0025
Air Canada45.4628
KLM44.108
Lufthansa42.319
Delta Airlines39.86313
US Airways39.59154
Air France29.2715
EasyJet27.94252
Spirit Airlines22.6331
Virgin Atlantic12.408

Other Companies

The following companies did not receive enough comments for an official rating during 2010: