2009 Travel Web Sites Customer Service Awards



The best customer service for Travel Web Sites in 2009 was:
Orbitz

The customer service provided by Orbitz in 2009 rated as Disappointing.

There were 26 companies out of 193 in 2009 with a higher rating.

The fact that Orbitz was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Travel Web Sites.
Orbitz
Travel Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Orbitz74.6146
Expedia71.3726
Hotwire42.508
Priceline29.62136
Travelocity23.8526

Other Companies

The following companies did not receive enough comments for an official rating during 2009: