2009 Internet Service Providers Customer Service Awards



The best customer service for Internet Service Providers in 2009 was:
Atlantic Broadband

The customer service provided by Atlantic Broadband in 2009 rated as Disappointing.

There were 21 companies out of 193 in 2009 with a higher rating.

The fact that Atlantic Broadband was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Internet Service Providers.
Atlantic Broadband
Internet Service Providers

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Atlantic Broadband79.205
Comcast75.4040
Embarq71.8010
Cablevision65.005
Qwest55.6015
PeoplePC53.805
Time Warner Cable43.6457
Cox41.3118
Shaw40.205
HughesNet33.308
Bell Canada29.407
Juno28.007
NetZero27.8010
MSN27.4532
Charter25.009
RCN24.7343
America Online24.5472
Mediacom19.206

Other Companies

The following companies did not receive enough comments for an official rating during 2009: