2009 Insurance Customer Service Awards



The best customer service for Insurance in 2009 was:
ING Direct

The customer service provided by ING Direct in 2009 rated as Satisfying.

There were 4 companies out of 193 in 2009 with a higher rating.
ING Direct
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
ING Direct137.8010
Geico97.6522
State Farm91.267
Sallie Mae76.5312
Wells Fargo47.9227
Citibank41.4010
United Healthcare39.5118
Countrywide32.805
Aetna31.3339
SunTrust28.8010
JP Morgan Chase28.6715
Chase26.3339
HSBC19.0025

Other Companies

The following companies did not receive enough comments for an official rating during 2009: