2009 Airlines Customer Service Awards

The best customer service for Airlines in 2009 was:
Southwest Airlines

The customer service provided by Southwest Airlines in 2009 rated as Satisfying.

There were 3 companies out of 193 in 2009 with a higher rating.
Southwest Airlines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Southwest Airlines145.9311
Continental Airlines88.2934
Air Canada65.739
American Airlines52.8050
Delta Airlines50.15156
United Airlines49.19138
US Airways38.7668
Northwest Airlines33.8335

Other Companies

The following companies did not receive enough comments for an official rating during 2009: