ZyXEL Customer Service

User Reviews, Ratings and Comments

ZyXEL customer service is ranked #243 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.27 out of a possible 200 based upon 6 ratings. This score rates ZyXEL customer service and customer support as Disappointing.


5 Negative Comments out of 6 Total Comments is 83.33%.


1 Positive Comment out of 6 Total Comments is 16.67%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • ZyXEL

    Customer Service Scoreboard

    • 43.27 Overall Rating
      (out of 200 possible)
    • 5 negative comments (83.33%)
    • 1 positive comments (16.67%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 2.5 Reachability
    • 4.0 Cancellation
    • 2.5 Friendliness
    • 3.3 Product Knowledge

Add your review!

Posted by Ekilihweye

The worst customer service EVER.

Posted by rgraham1

support totally sucks

they say they will help you but that is nothing but lipservice.

they would rather "accidentally" cut you off than actually try to help you.

Posted by jack

after leaving me on hold for 2 hours and 3 minutes they hung up on me!!!!

terrible support

Posted by Anonymous

Amazing how you can call for support and be caller #2 and still be on hold for 55 mins so far and they are saying the hold time is another 55 minutes and still have a caller ahead. Are you kidding me?

Posted by Magnetrol International Inc.

Dear Sir,

We are facing issue with our internet connection from the date we purchased the Zyxel router from hallmark systems.

We need to restart the Zyxel VDSL router 4 to 5 times in a day to start Microsoft lync 2010 communicator.

My IT network expert from Belgium have advised to replace the faulting modem as soon as possible.

Earlier we were using DLINK router and everything was fine but after changing the router from DLINK to ZYXEL this issue have started.

Please send anyone and replace the faulty router ASAP.

Add your review!

Posted by -

NAS drive failed after 2.5 years, warranty expired after 2 years but they sent me a brand new unit anyway - great customer service!

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Company News
Zyxel Ships Nebula Family of Cloud-Managed Networking Solutions
Zyxel Communications, a leading provider of secure broadband networking, Internet access and connected home products, today announced it is now shipping its Nebula family of cloud-managed network solutions including 11ac access points and Gigabit ...
Zyxel Expands Award-Winning Portfolio of Networking Solutions with Launch of Enterprise-Class Wave 2 Access Points
... brand for over 25 years, provides a complete portfolio of multi-service LTE, fiber and DSL broadband gateways, home connectivity solutions, smart home devices and enterprise-class Ethernet switches, security and Wi-Fi equipment for small to mid ...
Zyxel Named a Finalist in CRN's 2017 Tech Innovator Awards
Zyxel Communications, a leading provider of secure broadband networking, Internet access and connected home products, today announced that CRN�, a brand of The Channel Company, has recognized Zyxel as a finalist in the 2017 CRN Tech Innovator Awards ...